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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://osaka.frasershospitality.com. Don't forget to check out https://osaka.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.osaka@frasershospitality.com or +81 6 6635 7170.

     

    Facilities & Services

    What kind of services and facilities do you offer?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 reception and concierge services, Fraser Residence Nankai, Osaka features a steam room and sauna, a fully-equipped 24/7 gym, meeting facilities and more. For a full list of services and facilities, please visit https://osaka.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3:00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 7.00am to 10.00am or 7.00am to 11.00am at any of our three conveniently located restaurants. Please feel free to contact our Front Desk for more details.

    What is the cost of breakfast?

    Breakfast is available for adults from JPY 500-1,000 per person and for children aged 3-12 at JPY 500 per person. Prices exclude prevailing taxes.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience. Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    For our Studio and 1-Bedroom Apartments, there is a choice of a king-sized bed or twin beds. Should you require more information, please feel free to contact us at reservations.osaka@frasershospitality.com or +81 6 6635 7170.

    Are baby cots and extra beds available?

    Yes, baby cots for our 1-Bedroom and 2-Bedroom Apartments are available at JPY1,500 subject to availability. Extra beds for our 2-bedroom apartments are also available at JPY 5,500. Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily. They are available at common areas such as the lobby and guest lounge.

    Are the residences handicap-friendly?

    Yes, Fraser Residence Nankai, Osaka is handicap-friendly. Our serviced apartments allow ample room for wheelchair mobility.

    Is on-site parking available and what is the cost?

    On-site parking is unavailable. There is a contracted parking facility near the property where you can park for up to 24 hours for JPY 2,000. However, do note that multiple entries and exits are not allowed. Please feel free to approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, a taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Fraser Residence Nankai, Osaka is located in the heart of Namba and we are just a 3-5 minute walk from the Namba station.

    Are there any recommended attractions in Osaka?

    Osaka is a city that exudes a charming appeal to the young and old all year round. Some of the attractions include the Osaka Castle, Dotonbori for nightlife, Shinsaibashi for shopping and more. For more recommendations, please feel free to approach our Concierge.

    Where is the closest bank, ATM and exchange office located?

    Several ATM and banks are located conveniently within 5 minutes' walking distance. Please feel free to approach our Concierge for directions or more details.

    What is your cancellation policy?

    Cancellation must be made before 12:00 noon(Local Time) 2 days prior to arrival to avoid 1 night cancellation charge. 

    Policies

    What is maximum number of people in each apartment type?

    For the Studio Apartment, the maximum occupancy is 2 adults with 1 child under 6 years old. For the 1-Bedroom Apartment, the maximum occupancy is 3 adults and 2 children under 12 years old (with 1 sofa bed).
    For the 2-Bedroom Apartment, the maximum occupancy is 5 adults with 4 children under 12 years old (with 1 extra bed).

    Should you require more information, please feel free to contact us at reservations.osaka@frasershospitality.com or +81 6 6635 7170.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Residence Nankai, Osaka.