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Frequently Asked Questions

Where can I find the best rates?

Our best rate guarantee and promotions are available at our Offers page.

What kind of services and facilities do you offer?

Fraser Residence Nankai Osaka offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

How do I get to the hotel?

We are located in the heart of namba, just 5 minutes walking distance from the Namba station. 

How to reach the hotel from the airport?

Board the Nanaki Railway to Namba station and Fraser Residence is a 3 minutes walking distance away.

Do you provide an internet access?

Complimentary wifi access is available throughout the property

Where can we eat?

An all-day dining restaurant is located in the property and in-room dining is available as well. There are a couple of good resturants around, simply check with our Client relations Executive and they will gladly recommend them to you.

How to make the best experience of Osaka?

There are lots to see and do in Osaka, such as the Osaka Castle and Universal Studios Japan. Check out the attractions on our website or check with our Client relations Executives for recommendations.

When is the check-in time?

The check in time is at 14:00. 

When is the check-out time?

The check out time is at 12:00. Should you like to request for a late check out, kindly check with our Client Relations Executive.

What time is breakfast served?

Breakfast is served from 7:00 - 10:30 at our all-day dining restaurant.

Do you have laundry facilities?

Yes, all apartments are equipped with in-room washer and dryer. 

Do you have fitness facilities?

Yes, a 24/7 fully equipped Gym is available within the property.

Where can I go for shopping?

Shopping areas are located within the vicinity. Feel free to check with our Client Relations Executive for recommendations.

Which type of beds do you have?

King, Queen and Twin sized beds are available upon request.

What is your cancellation policy?

For cancellation of reservation, notice must be given 2 days (48 hours) prior to arrival date to avoid any applicable charges. 

Where can I find the closest bank, ATM and exchange office?

Several ATM and banks are located in the vicinity for your convenience. Kindly refer to our location page.

Do you provide newspapers?

Complimentary newspaper are available in lobby and guest lounge.

What is maximum number of people in each apartment type?

Each apartment covers the following number of guests:
1 Bedroom: 3 guests (with 1 sofa bed)
2 Bedroom: 4 guest
Kindly contact our reservations department for further request or clarification.

Do you have Suites and access for persons in wheelchairs?

Our serviced apartments are handicap-friendly with ample room to allow wheelchair mobility.

Do you accept pets?

Unfortunately, pets are not allowed within the vicinity of the property. 

Do you provide parking and what is the cost?

There is a parking facility near by property.  For more details, please contact us directly.

Can I leave my luggage if my room is not available?

Yes, you may leave your luggage with our concierge.

What are the reception opening hours?

The reception, concierge and security services are 24/7.

Do you provide shuttle service to the airport?

Unfortunately, we do not provide shuttle service to the airport. However, we will be able to arrange Limousine or Taxi service upon request.

Do you provide baby cots and extra beds and the cost?

Rental of Babycot and extra bed are available upon request at 1,080JPY & 4,860JPY respectively.